Our Work
Case Studies
Real problems. Real constraints. Real outcomes. A selection of engagements where the engineering made the difference.
Automating Underwriting Decisions with AI: From 72-Hour Reviews to 4-Minute Approvals
Manual underwriting reviews took 48–72 hours and required three senior underwriters per commercial policy. Each application involved cross-referencing multiple external data sources and applying manual rating logic. As submission volumes increased, the underwriting team became a bottleneck, forcing the business to turn away new opportunities due to limited processing capacity.
Results: Policy approval time reduced from 72 hours to 4 minutes for 78% of applications. Straight-through processing reached 78% with no increase in loss ratio. Underwriter capacity was reallocated to complex, high-value cases, increasing monthly processing volume from 400 to 640 applications with the same team. Broker NPS increased from 34 to 67.
Real-Time Passenger Information Systems for a 28-Gate International Airport
Aerolia’s passenger information displays were fragmented across three legacy systems from different vendors, each managed independently. Flight data from the AODB took up to 8 minutes to propagate to gate displays, and gate changes required manual updates across systems, leading to inconsistencies. Passenger complaints about inaccurate or delayed information became the airport’s second-highest complaint category.
Results: Flight data propagation reduced from 8 minutes to 23 seconds. Gate change updates cascade across all relevant screens in under 15 seconds. Passenger information complaints reduced by 71% in the first year. Display operations consolidated into a single team, eliminating reliance on three separate vendor systems.
Deploying a 2,400-Screen Digital Signage Network for a National Grocery Retailer
FreshMart operated 240 stores with static printed signage for promotions and price displays. Campaign updates took 2 weeks to implement nationwide and cost £800K per year in print and logistics. The board approved a full digital signage rollout but had no technical capability to execute it.
Results: 2,400 screens live across all 240 stores within 11 months. Campaign go-live time reduced from 14 days to 47 minutes. Print costs eliminated, saving £650K per year. Product promotion uplift of 23% on digitally advertised lines vs. control stores.
Cutting Cloud Bills While Scaling Revenue 5x
ShopScale’s AWS spend scaled from $20K to $80K/month within a year, with declining performance and no clear inefficiencies. Black Friday posed a high risk of failure.
Results: Cloud costs reduced to $32K/month (60% reduction). Page load time improved by 45%. Platform handled 10× Black Friday traffic without scaling infrastructure.
Enterprise Learning Platform for 18,000 Employees Across 12 Countries
Kellbridge delivered compliance training across 18,000 employees in 12 countries using 7 disconnected systems. Reporting required manual consolidation, regulators flagged incomplete records, and L&D costs reached £2.1M annually with limited visibility into outcomes.
Results: 7 platforms consolidated into 1. Compliance completion increased from 78% to 99.4%. Automated audit-ready reporting across all jurisdictions. L&D costs reduced from £2.1M to £1.2M. Employee satisfaction reached 4.1/5.
Modernising a University Learning Platform: From Legacy LMS to Adaptive Digital Campus
Meridian’s 15-year-old Blackboard LMS delivered a poor digital experience: student satisfaction at 23%, mobile usage at just 8%, fragmented learning tools, and heavy administrative burden on faculty.
Results: Student satisfaction increased from 23% to 71%. Mobile adoption reached 68% within one semester. Lecture engagement increased 4×. At-risk student intervention increased 3×, improving retention outcomes.